Shipping FAQ

Our mission is simple: to provide the best products and service to our customers at the lowest prices possible. We take great pride in our company, our commitment to customer service and in the products we sell. Our online store is designed to provide you with a safe and secure environment to browse our product catalog.

Shipping FAQ's

When can I expect my order?

Orders are normally shipped via USPS no later than two business days following the date the order was placed. Orders are shipped either via Media Mail, First Class, or Priority Mail  depending on the product ordered and weight of the package.

Can I use my PO Box address?

No, we can not deliver to a PO Box.

Can I pick up my order to avoid shipping costs?

Yes. Please place your order by calling 262-696-6299 or visiting us at:

    Our Wisconsin
    5676 Broad Street
    Greendale, WI 53129

    Hours: 10:00am-5:00pm, Monday-Friday, excluding Federal holidays.

For additional information, please contact Our Wisconsin home office at 262-696-6299.

Incorrect Shipments:

If you receive an incorrect shipment, please notify us within 7 days so it may be corrected immediately. Please call Our Wisconsin home office at 262-696-6299 for assistance.

For Returns:
Returns on unused/unworn apparel/merchandise will be accepted for 30 days after the date of purchase for a full refund.

For Exchanges:
Return merchandise with the original sales receipt to the address below. Order your new merchandise by calling 262-696-6299 for assistance during regular business hours or emailing orders@shopourwisconsin.com.  We will process the return when your original merchandise arrives back to our office and ship your replacement items as soon as possible.  You will be contacted for additional payment if your exchange request is for an item of greater value than your original order.

Things to keep in mind:
-Shipping charges are non-refundable on returned items.

-Please note that all credit card refunds will be placed on the card used for the original purchase.

-Allow 1-2 billing cycles for the credit to appear on your statement.

-If the original payment was a check or money order, you will receive a refund check in the mail.

We cannot accept responsibility for packages we do not ship ourselves. All returns and exchanges should be shipped via insured mail with delivery confirmation to (no returns will be accepted C.O.D. or freight collect):

    Our Wisconsin Magazine
    Attn: Returns
    5676 Broad Street
    Greendale, WI 53129

Customer Service:
Regular Hours: Monday-Friday 10:00 am-5:00pm Central Standard Time, excluding US Federal holidays
262-696-6299

By E-Mail: orders@shopourwisconsin.com

By Mail:
Our Wisconsin Magazine
Attn: Customer Service
    Our Wisconsin
    5676 Broad Street
    Greendale, WI 53129